Managing your STRs, AirBnbs, & Vacation Rentals

I’ve been in the cleaning business for 22 years.  I have discovered that the only way to ensure exceptional service is to take exceptional care of my team.  Plain and simple. I enjoy long-term relationships with my clients and my team.  We only hire career cleaners. And we enjoy an over 95% retention rate with our clients.  It has everything to do with the way we treat our team members. My team enjoys their work and takes pride in being reliable, punctual, and friendly.  You will be matched with a solo technician.  We will get to know your property and your needs.  And deliver 100% SATISFACTION each service.

It depends upon the service you need but we do offer flat rates.  We offer a very competitive price sheet upfront for all our services. Our pricing is reflective of the value. We’ll schedule a site visit with you to view your property and provide recommendations that will shorten your turnover time giving you the opportunity to rebook your next client sooner rather than later. We are competitive for comparable services.  Hardworking, loyal, and trustworthy team members should be compensated like professionals.  They are the service and their value is reflected in the price.  We will not be the lowest quote you will receive and we don’t aim to be.  Instead, we aim to be the last cleaning service you will ever need.

We offer convenient credit/debit card payments only.  This is both for your convenience and also one of the many ways we save on overhead in order to spend on what matters most: quality staff.  Your card is saved in our secure payment system. You will be charged the evening after service. No need to worry about leaving cash or checks.

It’s completely up to you.  While it’s not required, it is appreciated.  If it’s helpful, those who do tip, generally offer 5-20% of the bill each service and/or the equivalent of one service total during the holidays.  One time cleans tend to tip a flat amount instead of a % of the bill.

Most of the time, yes.  We understand the benefits of having the same technician each time.  But our primary concern is making sure you have service each and every time.  (We had perfect attendance in 2020, not a single missed clean!) The times you may see a substitute come in are: illness, vacation, unexpected emergencies, or during the holidays when the schedule gets just a little crazy!  We do keep detailed notes on your home and needs. Any sub will be equally amazing and will read through your notes so we can deliver the same service you’re used to.

Sometimes we encounter a home that is outside the normal scope and will require more time than allotted for your flat rate cleaning.  These can be: heavy grease, mold, thick dust, hard water build up, dense animal hair, clutter or cigarette smoke. You can find these in homes that haven’t been cleaned in several months or longer.  It is best to anticipate this ahead of time so that we can come prepared with additional labor, specialty tools and sufficient supplies.

We will talk to you before moving forward with the clean.  You will have 2 options:
1)Stay with the service and set new priorities.  Our technicians are well trained to give you the most “bang for your buck” by focusing on the areas that are most important to you.
2)Increase the budget.  We’ll give you the adjusted amount and approximate time required to complete the job to 100% Satisfaction.

You do not need to be there to let your cleaner in but we do highly recommend being there at the beginning of your first clean.  This recommendation is for YOU! We think it’s nice to put a face to the fantastic service you are about to receive and it never hurts to give them a tour and discuss any nuances.  For subsequent cleans we ask that you:

• Provide a code to the lock or garage or

• Provide a key

Our technicians don’t carry keys or codes, instead, lockbox locations, access codes, and access instructions are kept confidential in your service notes. This keeps things simple and our efforts focused on providing exceptional service. You have the choice of an over-the-door handle lockbox or one that you can attach to the side of your home.

We use what gets the job done. We have a variety of all-purpose cleaning, glass, and floor cleaners and give our cleaning technicians to use what works for them.  We also carry an orange oil solution for wood, Bar Keepers Friend for mineral and soap build-up, a de-greaser, and an acidic toilet bowl cleaner.  Our technicians are trained on the proper care and use of their supplies and equipment and they are included in your rate. If you have a special request, please let us know!

For your regular, recurring service we will assign you one solo cleaner.  We don’t want to send a parade of people through your home. This is both for your comfort and an important part of our business model that provides exceptional service each and every time.  (Feel free to ask us why we LOVE solo cleaners!) For deep cleans, heavy duty initial cleans and large homes, we’ll likley send more than one technician.

Our owner started her career in 1999 and developed a proprietary process for meeting the very specific needs of tenant turnover cleans.  These cleans can be extremely challenging as they are often “heavy duty” but working with a budget that is considerably lower than what is required for even a standard level of build-up.  The typical response to this is to hire low-paid, low-skilled labor and hope for the best! We understand how to service these with tight budgets and can provide a solution that can be set-it-and-forget-it easy.  You have enough to worry about, simply send us your work orders and we will handle it from there. Contact us here if you would like to learn more.

• Booking instantly online in 60 seconds here: (Book Now Button)

• Call or text: 202-991-1691

• Email us: [email protected]

You can view our cleaning checklists here.  If you have special requests you can leave notes in your account after checkout or let us know via text. We’ll give you a call prior to your scheduled service to ensure we have addressed all your concerns. For safety reasons, our technicians will not climb a ladder, clean things that would pose a risk to her health or safety, or create a clear liability to the company. We do require that all utilities are in working order (lights, heat/AC, water)